Last modified March 6, 2025
Character Card takes your privacy seriously and we know you do too. This Privacy Policy ("Policy") describes how we collect, use, and share Personal Information, your Rights & Choices, and other important information about how we handle your Personal Information.
This Policy pertains to your ("you") use of the Character Card website at charactercard.com (the "Website"), including all Content (as defined in the Terms of Use) available through the Website, the Character Card mobile application for customers (the "App(s)"), or by accessing any associated content such as email feeds, feeds through apps or other related services provided by Character Card (collectively the "Service").
Attention: Please read our privacy policy carefully before accessing or using the service. Accessing or using the service indicates that you accept this privacy policy in full. If you do not accept this privacy policy, do not access or use the service. You acknowledge (a) that you have read and understood this Privacy Policy; (b) that you accept this Privacy Policy and consent to the collection, use, and sharing of your personal information described in this Privacy Policy; and (c) that by consenting to this Privacy Policy, you consent to receive notifications regarding security incidents to the email address We have on file for You.
Please note that your use of our Service is also subject to our Terms of Use and Community Guidelines.
Please review the Privacy Policy each time you use the Service. By using the service, you consent to the most recent version of the privacy policy. If we materially change this Privacy Policy, we will notify you of any, if required, via notices on our Service. Your continued use of our Service constitutes your acknowledgement of any revised Policy.
General Inquiries: [email protected]
Regional Data Rights: [email protected]
Although we want as many people as possible to discover the ultimate AI character experience, you must be at least 18 years old to use Character Card.
Character Card does not knowingly collect any Personal Information about or market to children, minors, or anyone under the age of 18. If we become aware that a child, minor, or anyone under the age of 18 has registered with us and/or provided us with Personal Information, we will take steps to terminate that person's registration and promptly delete any such Personal Information if required by law.
To provide our Service, we may collect and use information that is defined as personal information under applicable privacy laws ("Personal Information"). We collect and use the following categories of Personal Information:
Audio/Visual Data - Video or image files and records, such as avatar images and character photos, as well as voicemails and other recordings. All Audio/Visual Data collected by us is actively uploaded by you.
Contact Data - Information about you and used to contact you, such as email address, mailing address, or phone number.
Device/Network Data - Personal Information relating to your device, browser, or application e.g. device identifiers, IP address, identifiers from cookies, session history and Service navigation metadata, and other data generated through applications and browsers, including via cookies and similar technologies.
Financial Data - Information such as bank account details, payment card information, and relevant information in connection with financial transactions. When you purchase services on Character Card and make payment, the third-party payment platform will provide us with your order number and payment status.
Identity Data - Information such as your name, email address, gender, date of birth, age and/or age range, account login details (which are provided by third-party platforms as authorized by you), or other account handles/usernames.
Transaction Data - Information about transactions you make with us through our website, such as a paid subscription or bonus, and similar information.
User Content - Personal Information included in content provided by users of the Service in any free-form or unstructured format, such as in an AI chat session, a character design, a "contact us" box, or other free text field, file, document, or message to us.
We collect Personal Information from various sources based on the context in which the personal information will be used:
Data we collect from you - We collect personal information from you directly, for example, when you create your user profile, create a character, chat with any character, rate characters, or contact us directly. For all content generated from the chat, we will only use such content in a general way for training our models and we will not link chat content to specific users.
Data collected automatically - We may collect certain personal information automatically. For example, we collect Device/Network Data automatically using cookies and similar technologies when you use our service, access our service, or when you open our communications.
Data we receive from service providers - We receive personal information from service providers performing services for Character Card.
Data we receive from social media platforms - We receive personal information from Apple, Google, Discord, and other platforms when you use such third-party platforms to sign on. We also collect certain personal information from such third-party platforms as authorized by you for the purpose of using our service.
We use Device/Network Data, Audio/Visual Data including Contact Data, Identity Data, Financial Data, Transaction Data, and User Content when you visit our website. You may create an account, create and chat with characters, contact us, read our materials, or complete a transaction through our service.
We use this personal information as necessary to operate our service, such as keeping you logged in, age screening, delivering pages, providing AI chats with characters, content screening, etc., for our business purposes, and our other legitimate interests.
We use Identity Data, Contact Data, and User Content when you register and create an account for our service. We use Audio/Visual Data if you upload a user profile avatar. We collect Financial Data if you associate payment information with your account.
Creation - We use Audio/Visual Data, User Content, and any personal information contained within any User Content when you create a character through the service.
Chats - We use Device/Network Data, User Content, and any personal information contained within any User Content when you chat with a character through the service. We use this personal information to facilitate your chat experience and monitor your chat for safety and appropriate content. We may use User Content from character chats to train AI models.
We use Transaction Data, Identity Data, Financial Data, and Contact Data when you purchase a membership, credits, or complete other transactions. We do not store your Financial Data.
Information we collect may be shared with a variety of parties, depending upon the purpose for and context in which that information was provided:
Vendors and Service Providers - We may share personal information with vendors, service providers, and subprocessors who provide certain services to us or process data on our behalf.
Legal Disclosures - In limited circumstances, we may, without notice or your consent, access and disclose your personal information to the extent we believe such disclosure is legally required, to prevent or respond to a crime, to investigate violations of our Terms of Use or Community Guidelines, or in the interests of us or any person.
You may have rights in your personal information under applicable law. You may submit requests to exercise rights you may have by contacting us at [email protected].
Your Choices:
We implement and maintain commercially reasonable security measures to secure your personal information from unauthorized use. While we endeavor to protect our service and your personal information against unauthorized access, use, modification, and disclosure, we cannot guarantee that any information, during transmission or while stored on our systems, will be absolutely safe from intrusion by others.
We retain personal information for so long as it is reasonably necessary to achieve the relevant purposes described in this policy, or for so long as is required by law.
We operate in the United States. If you are located outside the U.S., your personal information may be used in the U.S. The U.S. may not provide the same legal protections guaranteed to personal information in other countries.
We may change this policy from time to time. Please visit this page regularly so that you are aware of our latest updates. Your use of the service following notice of any changes indicates acceptance of any changes.
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
Email: [email protected] Website: charactercard.com
By using Character Card, you consent to our privacy policy and agree to its terms. Thank you for trusting us with your information!